摘要
This role focuses on managing strategic partnerships with pharmaceutical distributors and warehouse networks to ensure efficient supply chain operations and exceptional customer service. It involves overseeing distributor relationships, handling customer complaints and inquiries, and driving service excellence through proactive engagement and resolution strategies. The position plays a key role in aligning distribution activities with business goals while fostering a customer-centric environment.
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About the Role
Job Responsibilities
- Leadership & Sales Delivery: Lead the National Wholesalers Team to achieve sales objectives through effective resource management, clear goal setting, and team development.
- Strategic Account Management: Develop and implement business plans, budgets, and performance objectives for distributor accounts, ensuring cross-functional alignment and fulfillment of contractual obligations.
- Customer & Partner Engagement: Build long-term, value-driven relationships with distributors and ensure access to key decision-makers to support Novartis portfolio positioning.
- Operational Excellence: Oversee order processing, logistics coordination, and ensure timely delivery and data accuracy for all distributor transactions.
- Reporting & Financial Oversight: Manage operating budgets, stock in trade, and issue monthly reports on distribution plans, trade loading, and inventory status.
Minimum Requirements
- A bachelor's degree in pharmacy or another field.
- Minimum of 2 years in a managerial capacity role, and at least 3 years in similar position or within the Sales function, within the pharmaceutical industry.
- Strong English and Arabic languages skills.
Commitment to Diversity & Inclusion
Novartis is an equal opportunity employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representatives of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empower our people to unleash their full potential.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Innovative Medicines
EG02 (FCRS = EG002) Novartis Pharma S.A.E
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Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.